We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
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Unopened and unused
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In its original packaging
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In the same condition that you received it
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Accompanied by proof of purchase
To start a return, please contact us at mark@purelivingbiohacking.com.au.
All returns must be approved before being sent back.
If your return is accepted, we will provide instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
Change of mind returns
Due to hygiene and safety reasons, we do not accept change of mind returns on opened supplement products.
Damaged or incorrect items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.
We will assess the issue and arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your payment provider.
Please note:
